All Systems Operational
DataCenters Operational
US-Southeast (Atlanta) Operational
US-Central (Dallas) Operational
Hosted DNS Operational
Support Operational
3116 Digital Support System Operational
3116 Digital Support Chat Operational
3116 Digital Support Email Operational
CDN / Cache Operational
Cloudflare CDN Operational
MaxCDN Operational
Backups Operational
US-Central (Dallas) Backups Operational
US-Southeast (Atlanta) Backups Operational
AWS Offsite Backup US East Operational
AWS Offsite Backup US East 2 Operational
AWS Offsite Backup US West Operational
AWS Offsite Backup US West 2 Operational
E-Commerce Operational
BigCommerce Sites Operational
Shopify Sites Operational
Stripe API Operational
Video Conferencing Operational
Zoom Operational
GoToMeeting, GoToWebinar, GoToTraining, & OpenVoice GoToMeeting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 25, 2020

No incidents reported today.

Oct 24, 2020
Resolved - We haven’t observed any additional issues in the Atlanta data center and will now consider this incident resolved. If you continue to experience problems, please open a Support ticket for assistance.
Oct 24, 09:11 CDT
Monitoring - At this time we have been able to normalize connectivity in our Atlanta data center. Because this issue is related to an ongoing fiber cut with our upstream provider, the possibility of further connectivity issues remains. We will be monitoring this issue to ensure that connectivity remains stable, and we'll keep this incident updated and open until we've confirmed the fiber cut is fully repaired. If you are still experiencing issues, please open a support ticket for assistance.
Oct 23, 14:10 CDT
Update - Our team continues to work quickly to implement a fix, and we will provide an update as soon as the solution is in place. All site access has been restored but there could continue to be intermittent issues with access to those sites while we continue to work on this fix.
Oct 23, 13:33 CDT
Identified - Our team has identified the issue affecting connectivity in our Atlanta data center. We are working quickly to implement a fix, and we will provide an update as soon as the solution is in place.
Oct 23, 12:28 CDT
Investigating - Our team is investigating a connectivity issue in our Atlanta data center. During this time, users may experience connection timeouts and errors for all services deployed in this data center. We will share additional updates as we have more information
Oct 23, 12:09 CDT
Update - The cause of this outage was related to a fiber cut near our Atlanta data center. Connectivity has been restored, and we're continuing to monitor the situation to ensure there are no additional impacts to customer services. This status page will be updated once the fiber cut has been repaired
Oct 23, 10:14 CDT
Monitoring - At this time we have been able to correct the issues affecting connectivity in our Atlanta data center. We will be monitoring this to ensure that it remains stable. If you are still experiencing issues, please open a Support ticket for assistance.
Oct 23, 06:00 CDT
Identified - Our team has identified the issue affecting connectivity in our Atlanta data center. We are working quickly to implement a fix, and we will provide an update as soon as the solution is in place.
Oct 22, 15:30 CDT
Investigating - Our team is investigating a connectivity issue in our Atlanta data center. During this time, users may experience connection timeouts and errors for all services deployed in this data center. We will share additional updates as we have more information.
Oct 22, 10:13 CDT
Oct 23, 2020
Oct 22, 2020
Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.